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Artisan Case Study

Artisan Case Study

Brief

We were asked to help Artisan with 2 difficult situations they had;

  • Managing the packaging workload along with everything else that needed to happen in the company.
  • There was a specific product issue with an SRP in which the products wouldn’t stand up properly but kept falling over when on the shop shelves.

Findings

Because of the nature of their supermarket supply chain position, and also a very unreliable current packaging vendor, the owner of L’Artisan du Chocolat was spending far too much time and many unsociable hours managing her packaging workload. It was starting to get out of hand, which was impacting on the company performance.

Aspects like the SRP which wasn’t suitable just weren’t being addressed by the current vendor so issues continued.

Solution

Within 6 hours of being asked to visit we had designed and prototyped an insert to go in the SRP – so now the chocolates stand correctly on the shelf in Aldi!

Over the ensuing weeks we worked with the company owner to set up our Freedom Program which means we manage all of the packaging orders and stock for her.

Results

Worry free is an understatement – the packaging now just happens for L’Artisan du Chocolat. Secondly, they know they can rely on us to suggest product improvements and overall packaging reductions where applicable.

Customer Quote

Paul says…”Amazing how quickly and accurately they can fulfil any of our stock or bespoke PO’s with none of the quality issues or hassle we have had with so many previous suppliers. We realise we are very particular about our product and specification and now we seem to have a supplier who that is important to also.”